Complaints

If you are not happy with any part of our Counselling Service or have any suggestions on ways in which we could improve, then we would like to hear from you.

​

We will make every effort to ensure that your time with us is safe and respectful. If you feel that this is not the case, then you can do something about it by following these guidelines:

​

You can speak directly to your counsellor.

​

Or you may choose to call, text or e-mail us with your feedback (there is also the option of asking another person to contact us on your behalf).

​

We promise to listen to you and make every effort to resolve complaints and/or implement suggestions, keeping you informed every step of the way.

​

Telephone: 01443 202940

Text: 07873 434322

Email: info@eyetoeye.wales

​

If you are in any doubt about counselling or counsellors, you can get information from the British Association for Counselling and Psychotherapy on 0870 443 5252 or look online at www.bacp.co.uk.